Support

How can we help?

Email jon.kludt@varosity.com. A person reads every message.

A render failed

Failed renders are never billed. Open the shot and read the error — most failures are a prompt the provider declined or an input the model doesn't accept (duration, aspect ratio, reference image). Try again with a different model from the model list; if it keeps failing, email us the job ID.

“Not enough Varosity credits”

Your account has no credits and no provider key for that model. Add credits under Credits (from $10) or connect your own provider key under Providers.

Connecting an agent

Copy-paste setup for Claude Code, Cursor, Grok Bot, Gemini CLI and others is on the connect page. The API reference is in the docs.

Disconnecting an app you connected

Apps you approved through sign-in appear under API Keys. Disconnect one there and its access ends immediately. You can also change its daily spend cap.

Refunds and billing

See the refund policy. For a billing question, email us from the address on your account and include the date and amount.

Deleting your account or data

Email us from the address on your account. See the privacy policy for what we hold and how long.

Security issue? Email the same address with “Security” in the subject. See our security page.