Refund & Cancellation Policy

This policy explains when and how Varosity issues refunds for purchases made through the Varosity service. It applies to Varosity Credits purchased via Stripe at varosity.ai/app/credits.

1. What Varosity sells

Varosity sells pre-paid credit packs (the “Credits”). Credits are redeemed when you generate media on the Service through providers that we pay on your behalf. Credits are non-transferable and have no cash value except as required by law.

2. Eligibility for refund

We will issue a full refund of a credit pack, minus any Stripe processing fees that are not returnable to us, if all of the following are true:

• Time: the request is made within 14 days of the purchase date;
• Usage: you have not consumed more than 10% of the credits in the pack;
• Good faith: the request is not part of a pattern of repeated purchase-and-refund activity (which we may treat as abuse).

If you've consumed more than 10% of the pack, we'll prorate the refund based on credits remaining, less Stripe fees. Requests after 14 days are reviewed case-by-case; we generally don't refund credits that have been held longer without a material Service issue.

3. Failed generations

Credits are only debited when a generation succeeds. If a provider job fails, is canceled, or returns an unusable result due to a provider-side error, no credits are consumed and no refund is needed. If you believe credits were debited for a failed generation, email us with the job ID and we'll investigate and re-credit if confirmed.

4. Provider-caused issues

Varosity acts as an interface to third-party AI providers. If a provider's output is of lower quality than you expected, is not a fit for your use case, or is refused by the provider's safety systems, those outcomes are not themselves eligible for refund (they are the nature of generative AI). We will consider goodwill credits on a case-by-case basis for clear bugs or outages attributable to our Service.

5. How to request a refund

Email jon.kludt@varosity.com from the email address on your Varosity account and include:

• Date of purchase;
• Pack purchased (Starter / Pro / Studio);
• Stripe receipt number or last four digits of the card used;
• A brief description of why you're requesting the refund.

We'll respond within 3 business days. Approved refunds are issued through Stripe to the original payment method and typically appear within 5 to 10 business days, depending on your card issuer.

6. Chargebacks

If you believe you're entitled to a refund, please contact us first. Disputing a charge with your card issuer before contacting us can freeze both the disputed amount and your Varosity account until the dispute is resolved. Filing a chargeback does not remove any credits already granted to your account; we may debit those credits if the chargeback is upheld, and we may permanently close accounts that have unresolved chargebacks.

7. Account closure

If you close your Varosity account, any unused credits remain subject to this policy. Closing an account does not automatically trigger a refund of the underlying Stripe charge. To request a refund at closure, email us as described above before closing.

8. Changes to this Policy

We may update this Policy. Changes apply prospectively to purchases made after the change takes effect; purchases made before a change remain subject to the policy in effect on the purchase date.

9. Contact

Refund questions and requests:
Varosity Inc.
12682 Footman Ln, Poway, CA 92064
jon.kludt@varosity.com